Home » Terms of Service
Effective Date: March 18, 2026
IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE,
BOOKING A VEHICLE, OR PURCHASING ANY SERVICE. BY DOING SO, YOU AGREE TO BE
LEGALLY BOUND BY THESE TERMS
These Terms of Service (“Agreement”) govern your access to and use of the website located at
https://iexoticauto.com (the “Site”) and all services provided by iExotic LLC (“iExotic Auto”, “we”,
“us”, or “our”), including but not limited to vehicle rentals, chauffeur services, wedding
transportation, airport transfers, yacht charters, jet charters, corporate event services, and the
Vehicle Management Program.
Our principal place of business is located at 3472 Bering Dr, Houston, Texas 77057. Questions
may be directed to (888) 850-3155 or support@iexoticauto.com.
This Agreement supersedes all prior agreements between you and us regarding the same
subject matter. By accessing our Site or booking any service, you affirm that you have read,
understood, and agree to be bound by these Terms.
Prior to taking possession of any vehicle or commencing any Specialty Service, you will be required to review and execute a Rental Agreement or Service Agreement (the “Agreement”) via electronic signature using a tablet device, DocuSign, or equivalent e-signature platform. The executed Agreement incorporates these Terms of Service in their entirety by reference.
By executing the Agreement electronically, you acknowledge and agree that:
iExotic LLC reserves the right to refuse vehicle delivery or service commencement to any person who declines to execute the Agreement.
This right applies to all services offered by iExotic Auto — including vehicle rentals, chauffeur
services, specialty services, and online bookings. Refusal of service does not entitle the
customer to any compensation, damages, or explanation beyond what is required by law.
Notwithstanding the above, iExotic LLC does not refuse service on the basis of race, color,
religion, sex, national origin, disability, age, sexual orientation, or any other characteristic
protected under applicable federal, state, or local law. All refusal decisions are made on
legitimate, non-discriminatory business grounds only
All reservations require a valid credit card at the time of booking. We accept major credit cards.
Debit cards may be accepted for certain vehicle categories at our discretion.
A security deposit ranging from $1,000 to $10,000 (depending on vehicle value and rental type)
will be pre-authorized on your credit card at the time of vehicle pickup. The specific deposit
amount for your reservation will be disclosed in the Rental Agreement.
Security deposit hold release is subject to the following terms:
Hold release timelines are dependent on your card issuer’s processing times. iExotic LLC is not
responsible for delays caused by your bank or credit card provider after we have submitted the
release. Full payment for the rental period is due at the time of pickup unless otherwise agreed
in writing.
While we make every effort to confirm and fulfill your reservation, iExotic LLC does NOT guarantee the availability of any specific vehicle at the time of pickup. Unforeseen circumstances beyond our control — including but not limited to mechanical failure, accidents, prior damage, weather events, or regulatory holds — may result in the unavailability of your reserved vehicle.
By completing a reservation with iExotic LLC, you acknowledge and agree that:
Drivers must be at least 21 years of age. Drivers between 21–24 years of age may be subject to a Young Driver Surcharge and vehicle category restrictions. All drivers must present a valid driver’s license and must be listed on the rental agreement.
Only individuals listed on the rental agreement (‘Authorized Drivers’) may operate the vehicle. Any unauthorized driver voids all insurance coverage and the renter assumes full personal liability for any damages, accidents, or violations.
You agree that the rented vehicle WILL NOT be used for:
Each rental includes a daily mileage allowance as specified in your rental agreement. Miles driven in excess of the allowance will be charged at the per-mile rate stated in your agreement. Mileage is recorded at pickup and return.
Vehicles are delivered with a full tank of fuel. You are required to return the vehicle with a full tank. Failure to do so will result in a refueling charge at a rate not to exceed 150% of the prevailing local market price per gallon, plus a refueling service fee of up to $75.
Cancellation and modification policies vary by vehicle tier and reservation type. The following general policy applies unless a separate written agreement states otherwise:
All cancellations must be submitted in writing to support@iexoticauto.com.
Vehicles must be returned by the date and time specified in the rental agreement. Late returns without prior approval will be charged at 1.5× the daily rental rate for each additional day or partial day, plus any applicable incidental costs.
You are responsible for the vehicle from the time you take possession until it is returned and inspected by our staff. This includes theft, vandalism, weather damage, and accidents — whether or not you are at fault.
You are required to maintain personal auto insurance with minimum liability limits of $100,000/$300,000/$100,000 that covers rental vehicles, OR to purchase our optional collision damage waiver (CDW) product at the time of booking. Proof of insurance must be presented at pickup.
iExotic Auto does not provide liability insurance. You or your personal insurer are fully responsible for any third-party claims arising from your use of the vehicle.
Our optional CDW reduces your financial liability for physical damage to the rented vehicle, subject to a deductible as stated in your rental agreement. The CDW does NOT cover:
Any accident, theft, or damage to the vehicle must be reported to us within 2 hours of occurrence by calling (888) 850-3155. You must also file a police report for any accident involving third parties, injury, or theft. Failure to timely report damage may result in denial of CDW coverage and personal liability for all costs.
All vehicles in the iExotic Auto fleet are equipped with GPS tracking devices and telematics systems. By taking possession of any vehicle, you expressly consent to the collection and monitoring of the following data throughout the duration of your rental:
GPS and telematics data is collected solely for the following legitimate business purposes:
iExotic Auto does not sell, share, or disclose telematics data to third parties except as required by law, in connection with an insurance or damage claim, or as part of a law enforcement request.
Telematics data may be reviewed following any incident, damage claim, or reported violation. Sustained speeds exceeding 100 mph, aggressive acceleration or braking patterns, or any driving behavior that indicates reckless operation as evidenced by telematics data will:
Certain vehicles are subject to geo-fence boundaries. If you receive advance notice of a geographic restriction for your rental, operating the vehicle outside that boundary without prior written approval constitutes a material breach of this Agreement. iExotic Auto reserves the right to remotely disable or recover the vehicle and charge the renter for all associated recovery costs.
iExotic Auto does not engage in real-time monitoring of renters for personal surveillance purposes. Tracking data is accessed only when operationally necessary as described in Section 5.2. Data is retained for a maximum of 90 days following the rental period, after which it is deleted unless required for an ongoing claim or legal matter.
Our vehicles may be equipped with an electronic toll transponder (such as EZ TAG or TxTag). If a transponder is present in your vehicle, you agree to use it for all applicable toll roads. You will be charged the actual toll amounts incurred plus the processing fee outlined in Section 6.2. Do not remove, cover, tamper with, or disable any toll transponder — doing so will result in a $250 fee plus liability for any resulting toll violations..
If no transponder is present, you are responsible for paying all tolls by cash, card, or toll-by-mail as they arise. iExotic Auto is not responsible for toll-by-mail invoices that are delayed in processing
If a violation or fine is not paid within 30 days of notification by iExotic Auto, we reserve the right to:
iExotic Auto is not obligated to contest, appeal, or dispute any violation on your behalf. If you wish to contest a citation, you must do so independently and in a timely manner — iExotic Auto will not be held responsible for missed appeal windows.
For chauffeur, wedding, airport transfer, corporate event, yacht charter, jet charter, and sprinter van services (collectively, Specialty Services):
iExotic Auto does NOT guarantee the availability of any specific chauffeur, vehicle, or service provider for Specialty Services due to unforeseen circumstances beyond our control — including but not limited to driver illness, vehicle mechanical issues, accidents, extreme weather, or other operational disruptions.
By booking a Specialty Service, you acknowledge and agree that:
Smoking of any kind — including cigarettes, cigars, e-cigarettes, vaping devices, marijuana, and any other substance — is strictly prohibited inside any iExotic LLC vehicle. Violation of this policy will result in a mandatory deep-cleaning and deodorizing fee of $750, charged to the credit card on file. If smoke damage requires interior component replacement (headliner, seat leather, carpet, etc.), the renter is liable for the full cost of replacement in addition to the cleaning fee.
Vehicles must be returned in a reasonably clean condition consistent with normal use. The following conditions will result in a mandatory cleaning fee charged to the renter:
iExotic LLC staff will conduct a documented condition inspection at vehicle check-in. Photographs and written notes from this inspection are the authoritative record for any cleaning fee assessment. You will be notified of any charges within 48 hours of return.
By signing the rental agreement, you expressly authorize iExotic LLC to charge the credit card on file for any cleaning, deodorizing, or damage fees described in this Section without further notice, up to the amounts stated above. Charges in excess of the amounts listed above will be invoiced separately and are subject to the dispute process in Section 22.
A Force Majeure Event means any event beyond the reasonable control of iExotic LLC, including but not limited to: acts of God, hurricanes, tropical storms, tornadoes, flooding, earthquakes, wildfires, extreme weather conditions, acts of war or terrorism, civil unrest or riots, pandemics or public health emergencies declared by a governmental authority, government-mandated shutdowns or curfews, power outages, fuel shortages, or any other event that makes performance commercially impracticable or legally impossible.
In the event of a Force Majeure Event, iExotic LLC’s obligations under any rental agreement, service contract, or these Terms are suspended for the duration of the event. iExotic LLC will not be liable for any delay, cancellation, modification, or non-performance of services caused by a Force Majeure Event, including but not limited to:
If iExotic LLC cancels or cannot fulfill a reservation due to a Force Majeure Event:
iExotic LLC will make reasonable efforts to notify affected customers as promptly as circumstances allow via the contact information on file.
Customers are advised that iExotic LLC’s primary operating location in Houston, Texas is within a region subject to annual hurricane season (June 1 through November 30) and periodic flooding events. Customers renting during this period acknowledge the heightened risk of Force Majeure Events and are encouraged to purchase travel protection insurance independently.
The following uses are strictly and absolutely prohibited, regardless of consent, supervision, or claimed purpose:
Any violation of Section 10.1 will result in:
There are no exceptions to this prohibition. Claims that the racetrack was private, that the event was non-competitive, that the speed was low, or that no damage resulted do not override this Section. If you require a vehicle for a sanctioned driving event or production, contact iExotic LLC in advance to discuss a separate commercial use agreement.
When using our Site or Services, you agree NOT to:
If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately at support@iexoticauto.com if you suspect unauthorized access to your account. We are not liable for any losses arising from unauthorized account use due to your failure to safeguard your credentials.
You agree to provide and maintain accurate, complete account information. We reserve the right to suspend or terminate any account found to contain false or misleading information.
All content on the Site — including text, graphics, logos, images, video, and software — is owned by or licensed to iExotic LLC and protected by applicable U.S. and international intellectual property laws.
You are granted a limited, non-exclusive, revocable license to access and use the Site for personal, non-commercial purposes only. You may not reproduce, republish, distribute, modify, or create derivative works from any Site content without our prior written consent.
If you submit reviews, photos, feedback, or other content (Contributions) to our Site, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, display, and distribute your Contributions in connection with our Services. You represent that you own or have the right to submit such Contributions and that they do not infringe any third-party rights.
We may remove or moderate any Contributions at our sole discretion without notice.
Your use of our Services is also governed by our Privacy Policy, available at https://iexoticauto.com/privacy-policy/. By using our Services, you consent to the data practices described in that policy, including collection, processing, and storage of your personal information as necessary to fulfill your reservations and comply with applicable law.
You agree to indemnify, defend, and hold harmless iExotic LLC, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, judgments, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of our Services; (b) your breach of these Terms; (c) any damage you cause to a rented vehicle; (d) any third-party claims arising from your operation of a rented vehicle; or (e) your violation of any applicable law.
OUR SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IEXOTIC AUTO DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IEXOTIC LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE 90 DAYS PRECEDING THE CLAIM.
Any claim arising out of or related to these Terms or our Services must be filed within one (1) year of the date the claim arose, or it shall be permanently barred. This applies regardless of any statute or law to the contrary.
We reserve the right to update these Terms at any time. Changes will be effective upon posting to the Site with an updated effective date. Your continued use of our Services following any modification constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
We may suspend or terminate your access to our Services at any time, with or without cause, including for breach of these Terms. Upon termination, all licenses granted to you will cease immediately. Sections relating to intellectual property, indemnification, disclaimers, limitation of liability, and dispute resolution shall survive termination.
Our Site may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or accuracy of any third-party sites. Inclusion of a link does not imply endorsement. Your interactions with third-party sites are governed solely by their terms and policies.
These Terms, together with the Privacy Policy and any executed rental agreement or service contract, constitute the entire agreement between you and us regarding our Services and supersede all prior agreements, representations, and understandings. If any provision of these Terms is found invalid by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
To report violations of these Terms, submit legal inquiries, or contact our copyright agent, please use the following:
iExotic LLC
Address: 3472 Bering Dr, Houston, Texas 77057
Phone: (888) 850-3155
Email: support@iexoticauto.com
Your First Booking
Terms and conditions apply